Restricted customers policy

MediaCla LLC promotes business relationships based on trust, respect, and good faith. To protect our customers, team members, and business operations, we reserve the right to restrict or suspend service to individuals who violate these policies or engage in conduct that poses a risk to the company.

A customer may be restricted temporarily or permanently for engaging in any of the following situations, among others:

• Submitting forged or altered payment receipts or attempting to represent unpaid amounts as paid.
• Providing false information or using another person’s information without authorization.
• Attempting fraud or taking any action intended to obtain an improper financial benefit.
• Repeatedly making reservations without intending to complete the purchase, thereby affecting product availability for other customers.
• Failing to meet agreed payment obligations without prior communication or reasonable justification.
• Engaging in offensive, aggressive, threatening, discriminatory, or disrespectful conduct toward the MediaCla team or other customers.
• Spreading false information that harms MediaCla’s image, reputation, or operations.
• Misusing promotions, discounts, coupons, or benefits offered by the company.
• Violating any of the policies and conditions published on our website.

When any of the situations described above is detected, MediaCla may apply one or more of the following measures, depending on the severity of the case:

• Temporarily suspend service to the customer.
• Cancel pending orders or reservations.
• Restrict access to future purchases or promotions.
• Withhold any commercial benefit associated with the affected order.
• Permanently restrict service through all official MediaCla channels.
• Retain information and evidence related to the incident for administrative or legal purposes.

The application of these measures does not limit MediaCla’s right to take appropriate legal action when there is evidence of fraud, forgery, identity theft, or any other conduct that may constitute a violation or criminal offense.

MediaCla will evaluate each case individually, endeavoring to act objectively and ensuring that the decisions made are proportionate to the seriousness of the circumstances.

This Restricted Customer Policy may be modified or updated as necessary to strengthen the security of our operations or comply with regulatory and legal changes.