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Shipping policy

Last updated

August 5, 2026

MediaCla LLC provides a purchasing and product import service from the United States to Peru. All shipments follow a logistics process that includes purchasing the product, international transportation, customs clearance when applicable, and coordination of delivery to the customer.

Delivery timeframes published on our website, social media, or official communications are estimates and may vary due to factors beyond MediaCla’s control, including product availability, manufacturer processing times, international transportation, customs procedures, inspections, weather conditions, holidays, or other force majeure events.

The regular estimated timeframe is 10 to 15 business days from confirmation that the shipment has departed from the United States. This timeframe is provided for reference and does not constitute a guaranteed delivery date.

Unless expressly stated otherwise, published prices include importation of the product to Lima, Peru. Shipping costs to other cities or provinces may apply separately depending on the selected carrier and final destination.

Once the product arrives in Lima, MediaCla will contact the customer to coordinate delivery. The customer must pay any outstanding balance before the product is delivered.

Available delivery methods may include:

  • Delivery within Metropolitan Lima.
  • Pickup at a location previously arranged by MediaCla.
  • Shipping to provinces through authorized transportation companies.

When a customer requests shipment to a province, MediaCla will deliver the package to the corresponding transportation company and provide the information needed to track it. From that point forward, transportation to the final destination will be the carrier’s responsibility, without limiting any assistance MediaCla may provide to help the customer track the shipment.

The customer is responsible for verifying that the delivery information provided is correct. MediaCla will not be responsible for delays, returns, or additional costs caused by incomplete addresses, incorrect information, or an inability to locate the recipient.

If the customer does not collect the order or coordinate delivery within the timeframe communicated by MediaCla, the company may charge storage, rescheduling, or any additional costs incurred in holding the product.

MediaCla packages products with the greatest possible care to protect them during transportation. However, it will not be responsible for delays or incidents caused by transportation companies, customs authorities, natural disasters, civil unrest, government restrictions, or other circumstances beyond its control.

Any delivery-related issue must be reported to MediaCla within the first 48 hours after the product is received, together with photographs or videos that allow us to assess the case.

MediaCla reserves the right to update this Shipping Policy as necessary to reflect operational, logistics, or legal changes.