Returns and exchanges policy

MediaCla sells original products acquired in the United States through two methods: available products previously purchased by MediaCla and products purchased at the customer’s request. Due to the nature of these operations, our exchange and return conditions differ from those of a store with local inventory available for immediate delivery.

We do not accept exchanges or returns due to a change of mind, an error in the selection of the product, color, size, or model, personal preference, or any other reason unrelated to a product defect.

Exchange or return requests will only be evaluated when the product has a manufacturing defect or damage attributable to the import process or handling before delivery to the customer.

To initiate an evaluation, the customer must contact MediaCla within the first 48 hours after receiving the product and provide the order number, a description of the issue, and photographs or videos that allow us to verify the condition of the item.

Every request will be reviewed individually. When necessary, MediaCla may request additional information or coordinate with the manufacturer, supplier, or distributor to determine the cause of the issue.

Normal wear and tear, damage caused by improper handling, impacts, drops, exposure to liquids, modifications made by the customer, or any other situation occurring after delivery of the product will not be considered defects.

When an exchange or commercial remedy is determined to be appropriate, MediaCla will define the most suitable option based on the circumstances, product availability, and the policies of the manufacturer or supplier. The remedy may consist of replacing the product, exchanging it for an equivalent item, refunding part or all of the amount paid, or taking another measure that is reasonable for both parties.

Products purchased through special promotions, clearance sales, seasonal offers, or extraordinary discounts will be subject to the specific conditions disclosed at the time of purchase and may not be eligible for exchange or return unless they have a manufacturing defect.

MediaCla acts as an intermediary in the purchase and importation of products from the United States, so some warranties depend exclusively on the manufacturer or original retailer. In such cases, we will provide the assistance needed to pursue the warranty but cannot guarantee the final outcome when the decision rests with the manufacturer.

MediaCla reserves the right to reject any request that does not meet the conditions set forth in this policy or when there is evidence of misuse, product tampering, false information, or attempted fraud.

This Returns and Exchanges Policy may be updated as necessary to reflect operational, commercial, or legal changes.